Event registrations are the foundation of all event KPIs. Learn everything you need to know about event registrations in this comprehensive guide.
The objective of all events, no matter the topic nor the industry, is to bring people together. Events gather people into the same space and facilitate the sharing of ideas and the building of relationships. However, none of this is possible if there are no people! This is why event registration is such a high priority for event marketers. Maximizing the conversion rate from prospect to registered attendee is an important KPI for event success.
This comprehensive guide created for 2018 event registration best practices delves into the multiple aspects of the topic and more importantly, the different ways that event professionals can create a marketing and promotional strategy to maximize attendance.
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Whether you are trying to boost event revenue or are just trying to get more people to your event, this guide is for you.
What is Event Registration?
In its simplest form, event registration is when a person makes a financial and/or time commitment to attend your event. It is the point at which a person decides that the benefits from attending the event will outweigh the costs.
It is important to keep in mind that event registration and event attendance are not the same metric. The former is the pre-event process where people make the commitment to attend while the latter is an onsite metric that states the actual amount of people who were present at the event.
Event attendance is an important event KPI to measure because it directly reflects the volume of your event. Making sure the event registration and event attendance numbers are as congruent as possible will help to maximize the size and presence of your event.
What is Event Registration Software?
The event registration process is not as simple as it sounds. The goal is to make it look simple, especially in the eyes of the attendees. This is why investing in top event registration software is key to building out a strong registration flow.
The point of a event registration software is to create a user-friendly, intuitive experience for the attendee and as well as an insightful post-event reporting process for the event marketer. Achieving this balance while being able to keep all of the features in the same event management system is a rare combination. But keeping your standards high for event registration software will pay off on the long run because this core platform will determine the success of your event on multiple other fronts.
Finding The Best Event Registration Software
How should you go about finding the registration platform that works best for your event? Again, being selective with your software of choice is key here since this platform will affect all other parts of your event planning process. Below are some criteria to consider when choosing an event registration software that is right for you and your event:
- Ease of Use: This is perhaps the most important quality to look for in an event registration platform. To ensure that it is in fact a very user-friendly platform, make sure to receive a trial run of the platform. This will solidify whether the software is in fact user friendly for both you and the attendee.
- Integrated capabilities: An event registration software may have all of the features you want but if those features do not integrate with other important parts of your overall event management process, the platform may not be worth. Does the registration platform integrate seamlessly with your event website? Is the platform able to accept and process payments of all types? Will the registration info from each attendee sync with your email marketing platform to ensure personalized messages? All of these are important integrations to consider when shopping for your event registration platform.
- Longevity: Consider choosing a platform that is capable of handling all of your events. Having to use an event planning platform for some events, and another platform for other events will be confusing and potentially very costly. Opt for an event management solution that is scalable. You’ll also have access to cross-event data that could help you discover what is and isn’t working to become an even better event organizer.
10 Tactics for Increasing Event Registration
1) Create a content series that promotes the event
Building up consistent momentum for your event will make sure that the enthusiasm will be sustained up until the first day. A good way to do this is by having an ongoing content series that leads up to the event. This series can in the form of video, blog post, or both. The series should have a theme that ties directly back to the event.
A good example of this would be Brightcove’s speaker series. Leading up to their annual PLAY conference, Brightcove posted interviews with the speakers who were to present at the conference. This gave the audience more context behind the speaker’s expertise and experience and helped to generate excitement for the event.
2) Consistent Social Media Posts
For the purpose of increasing event registrations, social media is particularly helpful with keeping your event top of mind for potential attendees. The key here is to make sure posts are being published regularly and that they all are aligned with the event brand and voice. Use your social media platforms to promote event related content that is highly shareable. Infographics, short videos and eye-catching images will increase the chances of your post being shared and, in turn, your event being promoted by others.
What is most important about social media campaigns promoting event registration is to keep track of their impact. Use tracking links and the analytics from your event management software to measure the effectiveness of each campaign. This will help you understand what to optimize for if improvements to the campaign are needed.
3) Offer different tickets options
You’ll most likely want a diverse pool of people to be attending your event. Thus, it also makes sense to have a variety of ticket options in order to match the needs and budgets of your different attendees. Of course it is never good to display too many ticket options, but finding the right balance of pricing could make all the difference for your attendees.
One best practice is to have an early bird pricing option during the first few weeks of registration because it encourages people to commit sooner to your event. Having a limited time offer on a discounted price will also create a sense of urgency for prospective attendees.
4) Optimize CTA buttons on the registration page
When navigating your event registration website, visitors should clearly know where to go in order to register for the event. Having an non-intuitive website experience will only prevent potential attendees from registering for your event. To avoid this, make sure that the CTA buttons leading to registration are contrasted with the rest of the page and that the copy on the button includes the word “register.” Making this process as simple as possible will only increase the chances of a ticket being purchased.
5) Minimize friction during registration process
Because events usually cost a lot to attend, the process is not as simple as one would like. Like any purchase that requires considerable investment, the process involves a lot of friction, usually in the form of other decision makers.
For example, someone may be very excited to attend your event but needs budgetary approval from their manager in order purchase a ticket.
In anticipation of these cases, draft a letter that can be used by lower level employees to convince their managers to approve registration for the event.
The team at Zoom anticipated this need and linked to this letter within their event invitation emails. "Convince your boss" letters like this help minimize the friction during the purchasing process and expedite the registration flow.
6) Create a sense of urgency
To further motivate those who may be on the face about attending your event, communicate the fact that there is a limit to which they can be undecided. In other words, emphasize that an offer will be ending soon, or the fact that ticket sales will be ending soon or that the event will be selling out in the near future.
This can be conveyed by having a countdown clock on your event home page. Though a small detail, this could very well put certain people over the fence when they are thinking about registering.
7) Segmented email campaigns
Creating an email marketing strategy that involves sending several emails over a period of time is an effective way to keep the audience engaged.
The idea of a nurture email campaign is to gradually nudge the recipient towards the desired action (i.e. registering for the event) through a series of emails. The timing of each message should be spread out so as to not flood the recipient’s inbox and create an unpleasant experience.
In addition to timing, your emails should be segmented so that each message is as relevant to the recipient as possible. Filtering for job description, geographic location, and industry are good ways to ensure relevant messages are sent to the right people, ultimately leading to higher click-through rates and more registrations.
8) Digitize word-of-mouth marketing
Remember that increasing registrations does not have to all fall on your shoulders. Encourage those who’ve already registered for your event to spread the word by giving them referral links to share with their social networks. Create an incentivized program in which those who bring on more registrants with their referral link receive a partial refund or other rewards.
Bizzabo's referral link feature known as Ticket Boost
Remember: Make sure that you’re able to track the amount of revenue that has come in as a result of your referral links campaign. Otherwise, you have no idea if your promotional campaign is even working!
Digitizing word-of-mouth marketing strategy in this way will turn your event attendees into event advocates and can make all the difference in your registration numbers.
9) Personal follow-ups for incomplete registrants
Sometimes people start people registering for your event, but don't finish. "Cart abandonment" can be a real issue. Do you know how often it's happening for your event registration pages?
Some event registration platforms have the ability to track the individuals who have abandoned their cart, leaving event professionals with a golden opportunity.
If you're able to track this, try reaching out to these would-be attendees with personalized follow-ups inviting them to complete registration. Sending this reminder message could be all it takes for them to restart the registration process and become a bonafide attendee.
If digital ads are part of your strategy, you can also serve retargeted ads to these individuals. This will also reel them back into the registration process so that they (hopefully) complete it.
10) Monitor the website to registration conversion rate
There are bound to be people who visit your event website and do not end up registering. Instead of simply acknowledging this fact, use a website analytics tool like Google Analytics to calculate the conversion rate of visitor to registrant and brainstorm ways to improve this KPI. Monitoring site analytics on a weekly basis is a good way to stay on top of metrics like these and it also gives you enough time to re-strategize your on-page conversion rate by A/B testing different parts of the page.
4 Event Registration Websites Examples
A strong event registration flow starts and ends with a stellar event website. Here are some examples of stellar event registration websites that drove conversions.
1) Coindesk: Consensus
This event registration website does well to maintain a clear value proposition without too much clutter. Before writing a lengthy paragraph to persuade people to register, consider using simple icons that convey each reason more succinctly. Doing so will keep the website visitor focused on the strong points of the event.
CoinDesk does a great job of summarizing their value proposition in 6 simple icons, making the reader immediately understand the benefits of attending the event.
Key takeaway: Using icons to convey your event’s value propositions is a quicker way to convey information to the reader than by writing lengthy sentences.
2) Zoominfo: Growth Acceleration Summit
The Growth Acceleration Summit website exemplifies the cardinal rule of CTA design: stark color contrast.
While still maintaining a simplistic and on brand aesthetic, the website draws attention to each CTA by making each button orange. This choice of color helps the CTA to stand out from the rest of the site. Also having repeated “Register” buttons keeps this particular CTA top of mind as readers navigate the page.
Key takeaway: Don’t be shy with your CTA buttons. As long as they are strategically placed and designed, place them all along the site to guide readers towards the next step.
3) Marketing Optimization Week
A branded event website can consist of more than just colors and brands. In the case of the Marketing Optimization Week event site, geometric shapes were a big part of their brand and they thought of clever ways to incorporate them throughout the site.
Perhaps your event brand includes a quirky mascot. If that’s the case, make sure to include it on the site in a creative way.
Key takeaway: Make sure to incorporate all aspects of your brand throughout the event website, especially if your event brand consists of more elements beyond fonts and colors.
4) Payscale: Compference
Compference is an annual event that explores topics of compensation and human resources from different perspectives. And while the event content is surely the main reason why people register, there’s no denying that the particular event venue compels people to register as well.
After all, it’s not so common that a business conference is held in Disney World (!) and includes a park ticket (!) with registration.
The team behind Compference knew well and good that this was a unique strength of their event and were not shy about making it known. Having the Disney World details precede the actual event description shows how confident they were in knowing that the venue and complimentary ticket would grab readers’ attentions.
Key takeaway: Play to your strengths. Be honest about what attendees will want most and make that front and center within the event website.Click here for the full list of event registration website examples.
Different Ticket Types
As discussed in the list of tactics, having numerous ticket options will make the registration process more accommodating for would-be attendees. There are obviously an endless amount of ways to breakdown your pricing but here are a few popular examples of ticket types to help you figure out which would be best for your event.
- Early Bird - This is the limited-time discounted price you are offering to those who are willing to register well in advance for your event. Early bird tickets brings a sense of urgency to event registration communicating to would-be attendees that the lower price will only be available for limited amount of time.
- One-day pass - Some people want to attend your event, but may not have enough of a budget for the full price. Having a one-day option gives these people a chance to still enjoy the event. Being flexible with your pricing will show attendees that the event is designed to welcome as many people as possible.
- VIP pass - There will be some attendees who are willing to make the extra investment to receive everything your event has to offer. In the VIP package, event organizers may include additional perks like breakout sessions with the speakers, a designated VIP lounge, and express check-in.
- Virtual pass - For those who cannot physically be present at the event, a virtual pass is a great way for them to still experience to the main keynotes. Having a virtual pass can spread awareness of your event brand on a global scale.
What is Session Registration?
In addition to people registering for the whole event, it is also important for attendees to participate in the workshops and learning sessions that are taking place throughout the event. Session registration is a key indicator of event engagement and after you’ve achieved your event registration goal, this should be next on the priority list of KPIs.
In order to maximize session registration, attendees have to know which sessions they’ll want to attend in the first place. Having an intuitive and well-designed event agenda is important for this very reason. Building a conference agenda that encourages session registrations requires you to be attentive to the UI experience of the agenda.
Bizzabo's conference agenda builder
Can attendees easily group the sessions by topic? Can they add them to their personal calendars? How do they find the sessions with their favorite speakers?
These queries and more should be addressed right within the agenda. A pleasant user experience will thus result in higher sessions registrations.
That's all for now! As 2018 rolls on into 2019, we'll continue to update this guide to bring you the most current event registration trends and best practices. For more event knowledge, click the button below!